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At WCIApparel, we pride ourselves on delivering quality. Not just quality apparel, but also quality service to all our customers. When you decide to buy from us, we are committed to delivering quality at every moment. Once you are our customer, you are part of the WCIApparel Family.
If you're not 100% satisfied with your WCIApparel purchase, we want to make it right. Items in new condition (unworn/unwashed) can be returned or exchanged within 14 days of delivery.
Returns should be made within 14 days of delivery. To be eligible for a return, your item must be unused (unworn/unwashed). As soon as the return has been received and inspected by us, we will send you an email notification, and we will issue a refund or, if you prefer, an exchange can be arranged. We will cover the shipping cost of sending the new item back to you.
If your order is damaged or you received the wrong item, please contact us straight away, and we’ll make things right.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. After we have received photo verification of the damaged goods, we'll gladly send a replacement at no cost to you.
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Please note that refunds do not include shipping costs unless you are making a return on goods that have arrived faulty, damaged or in error on our part. When returning an item, please consider using a service which includes tracking as lost returns cannot be refunded or exchanged.
Please be sure to contact us BEFORE making a return.
Wing Chun Illustrated Apparel
11025 Westlake Dr
Charlotte, NC 28273