Use code BACKAGAIN10 to take 10% off store-wide.

  • 30 DAY MONEY BACK GUARANTEE
  • 100% SAFE & SECURE CHECKOUT
  • REAL-TIME SHIPPING RATES
  • 100% SWEATSHOP FREE

FREQUENTLY ASKED QUESTIONS

DO YOU OFFER A MONEY-BACK GUARANTEE?
We stand by our high-quality products and therefore offer a 30 Day Money Back Guarantee. So, if you are not completely satisfied with your order, you can return it for a full refund (minus shipping costs) within 30 days of receiving it. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition received. For more details, please refer to our Returns policy.

WILL I BE CHARGED SALES TAX?
We collect sales tax for 45 states in the United States. We are also obligated to charge tax on shipping charges for those states marked with a star.

  • Alabama
  • Arizona
  • Arkansas
  • California
  • Colorado
  • Connecticut
  • District of Columbia
  • Florida
  • Georgia
  • Hawaii
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • Nebraska
  • Nevada
  • New Mexico
  • New Jersey
  • New York
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Vermont
  • Virginia
  • Washington
  • West Virginia
  • Wisconsin
  • Wyoming


DO YOU CHARGE VAT ON EUROPEAN ORDERS?
Yes.

CAN I TRACK MY ORDER?
Yes. We will provide you with a link.

WHAT CURRENCY WILL I BE CHARGED IN?
All transactions are charged in USD at checkout.

WHICH PAYMENT METHODS DO YOU ACCEPT?
Our store accepts credit card payments with Stripe, which means you can pay with Apple Pay, VISA, MasterCard, Discover, and American Express. If you have a PayPal account, you can check out with PayPal Express Checkout. For more details, please refer to Payment Methods.

WHY AM I GETTING AN ERROR WHEN PROCESSING MY CREDIT CARD PAYMENT?
Check that the billing address you have entered matches what the credit card company has on file.

WHY AM I GETTING AN ERROR WHEN PROCESSING MY PAYPAL PAYMENT?
Commonly, PayPal blocks transactions that have an unapproved shipping address. If you change your shipping address to match your billing address, it should allow the completion of your order.

DO YOU TAKE ORDERS BY PHONE?
No.

HOW CAN I CANCEL OR CHANGE MY ORDER?
We work hard to process your order as quickly as possible. We recommend thoroughly reviewing your order before submitting your order.

  • If your order is in a pending status, we may be able to make modifications, shipping changes or cancel your order. Please contact us immediately if you require a change.
  • Once an order has been processed, we cannot change the contents of your order.
  • Once an order has been shipped, we cannot change the contents of your package or the method of shipping.

HOW SECURE IS YOUR STORE?
Our store processes payments through Shopify, which adheres to the Payment Card Industry Data Security Standard (PCI DSS). This means that Shopify encrypts your payment information with the highest level of encryption key length commercially available (128 bits).

We work diligently to keep our customer’s payment information safe by using Stripe and PayPal as our payment processors. These processors keep all of your credit card and bank details encrypted from us and anyone else. All we use is the billing address and your shipping information.

DO YOU SHIP INTERNATIONALLY?
We ship to 71 countries worldwide:

  • Albania
  • Andorra
  • Argentina
  • Australia
  • Austria
  • Belgium
  • Bolivia
  • Bosnia & Herzegovina
  • Bulgaria
  • Canada
  • Chile
  • Croatia
  • Cyprus
  • Czechia
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong SAR
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Japan
  • Kosovo
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macao SAR
  • Malaysia
  • Malta
  • Moldova
  • Montenegro
  • Netherlands
  • New Zealand
  • North Macedonia
  • Norway
  • Paraguay
  • Poland
  • Portugal
  • Russia
  • San Marino
  • Serbia
  • Singapore
  • Slovakia
  • Slovenia
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Turkey
  • United Kingdom
  • United States
  • Uruguay
  • Venezuela
  • Vietnam

DO YOU OFFER FREE SHIPPING?
We offer free standard shipping on all US orders over $150.

WHAT IF MY ORDER GETS DAMAGED IN THE MAIL?
Contact us immediately. After we receive photo verification of the damaged goods, we will gladly send a replacement at no cost to you.

HOW DO I MAKE A RETURN?
We want you to be 100% satisfied with your Wing Chun Illustrated Apparel purchase. Items in new condition (unworn/unwashed and in their original packaging) can be returned or exchanged within 14 days of delivery. For more details, please refer to our Returns Policy.

CAN SALE ITEMS BE RETURNED?
Faulty sale items can be refunded.

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