FREQUENTLY ASKED QUESTIONS

We stand by our high-quality products and therefore offer a 14 Day Money Back Guarantee. So, if you are not completely satisfied with your order you can return it for a full refund (minus shipping costs) within 14 days of receiving it. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition you received it. For more details, please refer to our Returns policy.

Don't just order the size you usually use. To get an accurate size, measure your favourite item and compare its size to the size guide of the product. For more details, please refer to the Sizing page.

We use a Kornit Storm HEXA Direct-to-Garment (DTG) printer, which results in a very crisp print. All inks are water-based and eco-friendly, which gives the print a soft, comfortable feel. With DTG printing, a printer directly applies the ink onto the garment with inkjet technology. It’s like printing on paper, except on a garment. 

For our apparel line, we only use exclusive designs and premium garment brands like Bella+Canvas, Gildan, and American Apparel. For more details, please refer to Brands We Use.

You may notice an off-white residue and vinegar smell on your Wing Chun Illustrated Apparel. This is from a fixation agent that's used across the entire DTG printing industry. It's a primer that fuses ink to the fibres of the garment. Without it, the ink wouldn't hold well, and the colours would fade very quickly.

The fixation agent can sometimes leave a faint residue and a strong vinegar scent. However, this isn't permanent—the residue and scent go away after just one wash.

The one downside to ordering online is you don’t get to see or feel how your chosen garment looks and fits. And you can only tell so much by reading the product descriptions. We get it, and we want to make it easier for you. For an overview of the fabrics we use for our apparel, please read our Fabric 101 page.

For an explanation and to better understand why we think you should always choose a side-seamed tee, please refer to this video.

You can enlarge our product images for a closer look. This feature works on smart devices and major browsers. 

Yes. If you click the currency symbol in the upper, right corner of the site...

...you can choose between these currencies:

• US Dollar (store default)
• Euro
• British Pound
• Canadian Dollar
• Australian Dollar
• Japanese Yen
• Hong Kong Dollar
  
• Singapore Dollar
• Swiss Franc
  
• Malaysian Ringgit
  

However, all transactions are charged in USD at checkout.

All transactions are charged in USD at checkout.

Our store accepts credit card payments with Stripe, which means you can pay with Apple Pay, VISA, MasterCard, Discover, and American Express. If you have a PayPal account, you can check out with PayPal Express Checkout. For more details, please refer to Payment Methods.

Check to make sure the billing address you have entered matches what the credit card company has on file.

Commonly, PayPal blocks transactions that have an unapproved shipping address. If you change your shipping address to match your billing address, it should allow completion of your order.

When you’re making purchases on the web in Safari on your iPhone, iPad, or Mac, you can use Apple Pay without having to create an account or fill out lengthy forms. And with Touch ID on MacBook Pro, paying takes just a touch and is quicker, easier, and more secure than ever before.

To see the Apple Pay button on our checkout page, you must use Safari on iOS10 or macOS Sierra on any of these devices:

• iPhone (SE, 6, 6 Plus, or newer)
• iPad (Pro, Air 2, Mini 3, or newer)
• Apple Watch
• MacBook Pro with Touch ID
• Any Mac model (2012 or newer) plus an Apple Pay-enabled iPhone or Apple Watch

No.

No.

We work hard to process your order as quickly as possible. We recommend thoroughly reviewing your order before to submitting your order.

• If your order is in a pending status, we may be able to make modifications, shipping changes or cancel your order. Please contact us immediately if you require a change.
• Once an order has been processed, we cannot change the contents of your order.
• Once an order has been shipped, we cannot change the contents of your package or the method of shipping.

You can track your order through our Track Your Order page, or by opting-in to receive automated email updates whenever the status of your order changes.

Please allow a few days for the tracking details to update. If that time has passed, check the order status on the Track Your Order page. If you'd still like further information, feel free to contact us.

Our store processes payments through Shopify, which adheres to the Payment Card Industry Data Security Standard (PCI DSS). This means that Shopify encrypts your payment information with the highest level of encryption key length commercially available (128 bits).

We work diligently to keep our customer’s payment information safe by using Stripe and PayPal as our payment processors. These processors keep all of your credit card and bank details encrypted from us and anyone else. All we use is the billing address and your shipping information.

Creating an account is OPTIONAL. However, in doing so, you can move through the checkout process quicker, store multiple shipping addresses, view and track your orders in your account.

Click the Register icon in the upper, right corner of the store. Or, go to the registration page.

Go to the log-in page.

Unfortunately, we are unable to combine shipments on multiple orders.

Most orders take 3-5 days to be fulfilled and shipped. 

All US Overnight and International Express orders are automatically bumped to the front of our fulfilment queue to assure best fulfilment time. 

To reduce shipping costs and delivery timers, we strive to fulfil European/International orders from our European warehouse. If an item(s) isn't in stock in our European location, the order will be fulfilled by our US warehouse.

We collect sales tax for the states of California and North Carolina. Unfortunately, there is no way around this. We do apologise for the inconvenience.

We are obligated to charge VAT on Latvia and UK orders.

We ship to 125 countries worldwide with a few exceptions: Afghanistan, Algeria, Angola, Anguilla, Antigua and Barbuda, Armenia, Aruba, Bahamas, Bangladesh, Belarus, Belize, Benin, Bhutan, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cambodia, Cape Verde, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo, Cuba, Curaçao, Côte d'Ivoire, Djibouti, Dominica, Dominican Republic, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, French Polynesia, Gabon, Gambia, Grenada, Guatemala, Guinea, Guinea Bissau, Haiti, Honduras, India, Iran, Iraq, Kiribati, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Maldives, Mali, Mauritania, Mexico, Mongolia, Montserrat, Mozambique, Myanmar, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Niue, Norfolk Island, North Korea, Pakistan, Palestinian Territories and Occupied Palestinian Territories, Papua New Guinea, Philippines, Pitcairn, Republic of Cameroon, Romania, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Sudan, St. Vincent, Sudan, Swaziland, Syria, Tajikistan, Thailand, Timor Leste, Togo, Tokelau, Tonga, Tunisia, Turks and Caicos Islands, Tuvalu, Uganda, Uzbekistan, Vanuatu, Virgin Islands, British, Western Sahara, Yemen, Zambia.

We offer free standard shipping om all US and Canada orders over $35.

No.

Shipping cost and delivery time depend on which shipping method you choose at checkout, your quantity, and the destination. We offer our customers real-time shipping rates which are calculated at checkout. For more details, please refer to the Shipping page.

Contact us immediately. After we have received photo verification of the damaged goods, we'll gladly send a replacement at no cost to you.

For packages lost in transit, all claims must be submitted no later than four weeks after the estimated delivery date. However, no worries! We'll cover the costs of a replacement order for you.

We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good if you contacted your local post office to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.

We will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause.

In the rare cases that a parcel is marked as delivered by the courier, but you report you are yet to receive it—we would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to your address.

Usually, it is found that the delivery was made, but left in an unexpected location at your address. Reach out to the courier and inquire if the delivery person left any additional details—e.g. “left under a table on the back porch.”

Shipments outside of the USA may incur customs fees, depending on the destination country. The fee may vary depending on your order value, country limits, and other factors. Any customs fees are not included in your shipping charges.

We want you to be 100% satisfied with your Wing Chun Illustrated Apparel purchase. Items in new condition (unworn/unwashed and in its original packaging) can be returned or exchanged within 14 days of delivery. For more details, please refer to our Returns Policy.

Faulty sale items can be refunded.

Please note that refunds do not include shipping costs unless you are making a return on goods that have arrived faulty, damaged or in error on our part. When returning an item, please consider using a service which includes tracking as lost returns cannot be refunded or exchanged.

For you to prolong the life of your printed garment, we suggest you read our Wash & Care page.

Add your discount code at checkout, and your savings will be applied to your order. One discount code can be used per order.

Each promotional code has specific rules regarding its use, such as the validity period, the minimum amount of the order, or the type of products purchased and the fact that it cannot be combined with other promotional codes.

If the system does not recognise the code you inserted, ensure the order fulfills the validity of the promotion. If the code is declined again, ensure you entered the characters correctly: often the number “zero” can be mistaken for the letter “o” or the number “one” for the letter “I.” You can also contact us, and we will aim to resolve your issue as best as we can.

Just one per order, my friend.

Not at this time.